Standard Product Return Policy

DogLeggs, LLC will accept returns of standard products within thirty (30) days from the date of purchase. Please note that shipping charges are non-refundable.

Returns will only be accepted for items purchased directly from DogLeggs. If an item was purchased from an intermediary or distributor, please contact the seller for return instructions.

All returns must have a Return Authorization number (RA#) before the product is shipped back to DogLeggs. To obtain an RA#, please call us at 800-313-1218. Returned merchandise should be in its original packaging, clean, and in new condition. A cleaning fee or the denial of a refund/credit may be applied to products returned in less than new condition. If a refund/credit is denied, the product will be returned to the customer.

In the event of receiving a damaged or defective product, please contact us at 800-313-1218 within five (5) days of receipt. DogLeggs will ship a replacement product immediately upon receipt of the damaged or defective item, at no additional charge.

Custom Product Return Policy

Custom products, including Carpal Supports, Front Leg Wraps, Hock Socks, Tarsal Supports, DogLeggs for Amputees, Full Length Adjustable DogLeggs, and Shoulder Stabilization Vests, are made specifically for one animal based on measurements provided by the customer and may not be returned. Any product that has been altered or modified from our standard product may also not be returned. If you encounter any issues with a custom product, please contact DogLeggs immediately upon receipt at 800-313-1218 or via email at info@dogleggs.com. We will work with you to ensure it fits correctly!

All Return items should be sent to:

DogLeggs
Dept: RA
1155 Elm Street
York, PA 17403